Orders & shipping
How do I wash my sugalane synthetic hair extensions?
Fill a basin with cold water and add a small amount of mild shampoo. Gently immerse the hair extensions and swirl them around for a few minutes. Rinse thoroughly with cold water and let them air dry. Avoid using heat styling tools on synthetic hair.
Can I use heat styling tools on Sugalane synthetic hair extensions?
Yes, Sugalane synthetic hair extensions are heat-resistant and can be styled using 180 degree maximum temperature. Using heat styling tools like flat irons or curling irons can damage the hair fibres, therefore it is important to stick to below 180 degrees.
How often should I wash my sugalane hair extensions?
We recommend washing the extensions every 15-20 wears, or as needed depending on your usage and styling products used.
Can I colour or dye my Sugalane synthetic hair extensions?
No, synthetic hair extensions cannot be coloured or dyed. Attempting to do so may damage the fibres. We offer a wide range of colours to match your natural hair, so you can find the perfect match.
How should I store my Sugalane hair extensions when not in use?
Gently brush the extensions and store them in a clean, dry place away from direct sunlight. It's best to keep them in their original packaging or a dedicated storage bag to prevent tangling and damage.
What is your return policy for sugalane hair extensions?
We accept returns within 30 days of purchase, provided the extensions are unused, in their original condition, and packaging. Please contact our customer support team to initiate the return process at hello@shopsugalane.com
Can I return sugalane hair extensions if I've opened the packaging?
We can only accept returns on hair extensions that are in their original condition and packaging. If the packaging has been opened, but the extensions remain unused, you may still be eligible for a return, therefore please contact customer services on hello@shopsugalane.com
Do I have to pay for return shipping?
Yes, customers are responsible for the cost of return shipping unless the product is defective or there was an error in the order fulfilment.
How long does it take to process a return?
Once we receive the returned item, it usually takes 3-5 business days to process the return and issue a refund or exchange.
How do I place an order for sugalane hair extensions online?
Visit our website and browse through our collection of clip-in hair extensions, ponytails, and braids. Select the desired product and colour, add it to your cart, and proceed to checkout. Follow the instructions to complete the order.
Is my personal information secure when ordering online?
Yes, we take the security and privacy of your information seriously. Our website uses encryption and follows industry best practices to protect your data.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for online orders.
Can I track my order?
This will depend on the shipping option you select. We have both tracked and non tracked options which you can select at the checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.
What if the product I want is out of stock?
If the product you want is temporarily out of stock, you can sign up for email notifications to be alerted when it becomes available again.
For any additional questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you with any inquiries you may have!